Entitled, Demanding--and Shunned

Since we didn't need relationships in a transactional system, we no longer have any.

To connect multiple threads into a coherent understanding, let's start with a real-life story. We're handy but some breakdowns require outside assistance. The fridge failed (GE brand, less than two years old) and it turned out to be difficult to find a repair tech. One had retired, others were swamped, one didn't return multiple calls, another had left …