Digital Service Dumpster Fires and Shadow Work

One wonders what we're paying for via taxes, products and services, when we end up having to do so much of the work ourselves for nothing.

Let's look at a day-to-day reality that is so ubiquitous it doesn't attract the attention it deserves:

Digital services--the foundation of the digital economy--are dumpster fires we're supposed to put out ourselves. The services are broken, dysfunctional rubbish, and yet somehow the agencies or corporations that are responsible for the endless dumpster f…